Everything you need to know before you start.

The marketing site and account interface are fully translated into English, Arabic, Hebrew, and Russian, with right-to-left support for Arabic and Hebrew. Customer-facing messages (templates, automations, AI assistant replies) can be written in any language — MAYBEL doesn't restrict content language.

After sign-up you fill a short business intake questionnaire so we can pre-configure your workspace. Within 24 hours a specialist schedules a kickoff call. We handle the initial CRM structure, pipeline design, WhatsApp connection, and data migration. Typical time from sign-up to a live system: 72 hours.

You pick a plan and add a payment method at signup — nothing is charged during the 14-day trial. You get full access to every feature on the plan you chose, with onboarding help included. There are no usage caps that block you from evaluating the product. If MAYBEL isn't the right fit, cancel from your account settings before the 14 days end and you won't be billed a cent. Billing only starts after the 14-day trial if you haven't cancelled.

After the 14-day trial the plan you chose becomes active and the first invoice is generated. You can change plans, add power-ups, or downgrade at any point from Billing settings. We send a reminder email a few days before the trial ends so nothing surprises you.

Starter is the base CRM + shared inbox — right for solo founders and small teams handling their own leads. Growth adds the opportunities pipeline, triggers, email marketing, funnels and landing pages, workflows and automations, and the form builder — the toolkit for teams running paid acquisition. Pro adds campaigns, documents, communities and certificates — for established teams with multiple sales reps and complex flows. All plans include our fully-managed setup.

Cancel yourself from Billing settings inside your MAYBEL account at any time — no phone call, no retention script. Your subscription remains active until the end of the current billing period, then simply doesn't renew. Annual plans are paid upfront and can't be cancelled for a refund during the term, except as set out in section 2.4 of our Refund & Cancellation policy. You keep read-only access to your data for 30 days so you can export what you need.

The MAYBEL subscription is paid by credit card (Visa, Mastercard, American Express) through GROW (Meshulam).

MAYBEL connects to the official WhatsApp Business API, available as a $20/month add-on on any plan. That means real templates, reliable delivery, no ban risk, and a single conversation view shared across your team. During onboarding we help you register your number, submit templates for approval, and wire up automations for welcome messages, reminders, and re-engagement.

Yes. During onboarding we import your contacts, tags, pipelines, and — where the source system allows — historical conversations. Common origins (HubSpot, Pipedrive, Salesforce, Zoho, spreadsheets) are handled by our team as part of the go-live process, at no extra cost on any paid plan.

Your account data is hosted on Google Cloud infrastructure certified to ISO/IEC 27001. Data is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256), with point-in-time recovery and seven days of database backups.

WhatsApp, email (support@maybel.io) and phone. Business hours are Sunday to Thursday, 08:00 – 17:00 Israel time. Paid customers also get a dedicated onboarding specialist during the first 90 days and access to our help center inside the app.